Privacy Policy & Personal Information Collection Statement (PICS)
1. Data User
Heroic Alliance ("we", "us") operates this website at heroicalliance.hk. For privacy-related enquiries, contact ci.team@heroicalliance.hk.
2. Application
This Policy applies to personal data collected through this website, including the contact form. It is prepared with reference to the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO).
3. Kinds of data collected
Via the contact form we may collect: name, email address, optional phone number, and message content. We do not collect Hong Kong Identity Card numbers or other excessive identifiers through this website.
4. Purpose of collection (PICS)
Personal data is collected solely to: (a) respond to your enquiry; (b) communicate with you about your request; (c) maintain records of correspondence for quality and legal purposes. If we need to use your data for another purpose, we will seek your consent unless permitted by law.
5. Retention
Enquiry records are retained for up to 24 months from last contact unless a longer period is required for legal, regulatory, or dispute-related reasons.
6. Security
We use HTTPS and restrict access to systems holding personal data. Email transmission depends on your and our mail providers; please avoid sending highly sensitive documents via the web form.
7. Disclosure
We do not sell personal data. Disclosure may occur to service providers (e.g. hosting, email) bound by confidentiality, or where required by Hong Kong law or court order.
8. Your rights (DPP 6)
You may request access to or correction of your personal data held by us. Submit requests to ci.team@heroicalliance.hk. We will respond within the timeframes required by the PDPO.
9. Direct marketing
We do not use your data for direct marketing unless you have given separate explicit consent.
10. Cookies
See our Cookie Policy. We do not use analytics or advertising cookies on this site.
11. Updates
We may update this Policy. The latest version will be published on this page with a revised date.